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Return Policy
Supplies: If you are not satisfied with your supply purchase, return it within 30 days of purchase, in original packaging with all
contents. Provide a copy of the invoice and call for a RMA number. We will replace merchandise or refund your money
Equipment: If a unit proves to be defective, return it within 15 days of purchase in original condition and packaging with all contents.
Provide copy of invoice and call for a RMA number. We will replace the unit or refund your money.
Please contact FSC Customer Relations at CustomerCare@FaxSupply.com 24 hours a day, 7 days a week to obtain a Return
Merchandise Authorization (RMA) before shipping the product back to FPC.
In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number,
invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been
opened or is manufacturer sealed.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all
manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is
contingent upon, among other things, the products being 100% complete.
Customer is responsible for shipping charges to FSC’s distribution center for all products being shipped for return, exchange or
replacement. Products exchanged or replaced will be shipped by FSC to Customer, at FSC’s expense.
Customer is responsible for all risk of loss or damage to products being shipped for return, exchange or replacement. Please fully
insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS,
Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
Return privileges vary by manufacturer. Please contact FSC’s Customer Relations at CustomerCare@FaxSupply.com for details.
Supplies: If you are not satisfied with your supply purchase, return it within 30 days of purchase, in original packaging with all
contents. Provide a copy of the invoice and call for a RMA number. We will replace merchandise or refund your money
Equipment: If a unit proves to be defective, return it within 15 days of purchase in original condition and packaging with all contents.
Provide copy of invoice and call for a RMA number. We will replace the unit or refund your money.
Please contact FSC Customer Relations at CustomerCare@FaxSupply.com 24 hours a day, 7 days a week to obtain a Return
Merchandise Authorization (RMA) before shipping the product back to FPC.
In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number,
invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been
opened or is manufacturer sealed.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all
manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is
contingent upon, among other things, the products being 100% complete.
Customer is responsible for shipping charges to FSC’s distribution center for all products being shipped for return, exchange or
replacement. Products exchanged or replaced will be shipped by FSC to Customer, at FSC’s expense.
Customer is responsible for all risk of loss or damage to products being shipped for return, exchange or replacement. Please fully
insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS,
Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
Return privileges vary by manufacturer. Please contact FSC’s Customer Relations at CustomerCare@FaxSupply.com for details.
Limitation of Liability
NEITHER FSC NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL,
SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY
ANY THIRD PARTY. NEITHER FSC NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR
FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. CUSTOMER AGREES
THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY FSC OR ITS
AFFILIATES, NEITHER FSC NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE
DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM.
FSC will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without
limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of
war, terrorism, general insurrection, acts of God or acts of any government or agency.
NEITHER FSC NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL,
SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY
ANY THIRD PARTY. NEITHER FSC NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR
FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. CUSTOMER AGREES
THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY FSC OR ITS
AFFILIATES, NEITHER FSC NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE
DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM.
FSC will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without
limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of
war, terrorism, general insurrection, acts of God or acts of any government or agency.
Arbitration
Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including statutory,
common law, intentional tort and equitable claims) arising from or relating to the products or services sold pursuant to these terms
and conditions of sale, the interpretation or application of these terms and conditions of sale or the breach, termination or validity
thereof, the relationships which result from these terms and conditions of sale (including, to the full extent permitted by applicable law,
relationships with third parties who are not signatories hereto), or FSC's advertising and marketing (collectively, a “Claim”) WILL BE
RESOLVED, UPON THE ELECTION OF FSC, CUSTOMER OR THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association, with offices in
Chicago, Illinois. If arbitration is chosen by any party with respect to a Claim, neither FSC nor Customer will have the right to litigate that
Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable
arbitration rules or by agreement of the parties. Further, Customer will not have the right to participate as a representative or member of
any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in these terms and conditions of
sale, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place in Chicago,
Illinois. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party will bear its own cost of
any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be
treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts
due to FPC arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.
Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including statutory,
common law, intentional tort and equitable claims) arising from or relating to the products or services sold pursuant to these terms
and conditions of sale, the interpretation or application of these terms and conditions of sale or the breach, termination or validity
thereof, the relationships which result from these terms and conditions of sale (including, to the full extent permitted by applicable law,
relationships with third parties who are not signatories hereto), or FSC's advertising and marketing (collectively, a “Claim”) WILL BE
RESOLVED, UPON THE ELECTION OF FSC, CUSTOMER OR THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association, with offices in
Chicago, Illinois. If arbitration is chosen by any party with respect to a Claim, neither FSC nor Customer will have the right to litigate that
Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable
arbitration rules or by agreement of the parties. Further, Customer will not have the right to participate as a representative or member of
any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in these terms and conditions of
sale, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place in Chicago,
Illinois. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party will bear its own cost of
any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be
treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts
due to FPC arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.
Orders, Payment Terms, Taxes
Orders are not binding upon FSC until accepted by FSC. Terms of payment are within FSC's sole discretion. Invoices are due and
payable within the time period specified on the invoice, measured from the date of invoice. FSC may invoice parts of an order
separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at
the highest rate allowed by law. Customer is responsible for, and will indemnify and hold FSC harmless from, any applicable sales,
use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the
necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In
the event of a payment default, Customer will be responsible for all of FSC’s costs of collection, including court costs, filing fees and
attorney’s fees.
Orders are not binding upon FSC until accepted by FSC. Terms of payment are within FSC's sole discretion. Invoices are due and
payable within the time period specified on the invoice, measured from the date of invoice. FSC may invoice parts of an order
separately. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1 1/2%) per month or at
the highest rate allowed by law. Customer is responsible for, and will indemnify and hold FSC harmless from, any applicable sales,
use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the
necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped. In
the event of a payment default, Customer will be responsible for all of FSC’s costs of collection, including court costs, filing fees and
attorney’s fees.
Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo!
automatically collects order information but may only use this information in the aggregate. If you accessed this
store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience.
Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Third-Party
Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do
while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites
in order to improve its products and services and provide advertisements about goods and services of interest to
you. If you would like more information about this practice and to know your choices about not having this
information used by Yahoo!, click here.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo!
automatically collects order information but may only use this information in the aggregate. If you accessed this
store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience.
Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Third-Party
Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do
while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites
in order to improve its products and services and provide advertisements about goods and services of interest to
you. If you would like more information about this practice and to know your choices about not having this
information used by Yahoo!, click here.
Quality & Great Service since 1988